Refunds and Credit Returns

A failed attempt that produces no usable result qualifies for the return of the credits spent on that attempt. The system must confirm the failure before those credits are added back to your balance.

For subscription payments and single credit-pack purchases, each refund request is assessed on its own circumstances, taking into account how the account has been used, its purchase records, and the applicable payment processor rules. As a general rule, credits spent on a generation that completed successfully cannot be returned.

To ask us to investigate an apparent error involving a payment, purchase, or generated result, write to support@framov.com. Include the email linked to your account together with the relevant order identifier or generation task reference.